The actress Ingrid Guimarães52, reported a situation to be impressive from the American Airlines Air, which made the New York Route – Rio de Janeiro. She stated that she was coerced to leave her premium economy class to give way to an ultimate passenger, due to a problem with a chair in the business class. Mass should procedure in cases of abuse by airlines?
A lawyer Carolina Vie. CNN Travel and Gastronomy That a downgrade practice, ie, passing CLASE Purchase Remover and relocating it a lower claassage, is considered abusive. “It violates consumer rights, both international at the international level,” he said.
She also stated that the Consumer Protection Code (CDC) sets out that the consumer is entitled to exact compliance with what contacted. “By acquiring an executive class passage, for example, the passenger is entitled to enjoy the servants and benefits corresponding to those corresponding to that,” he explained.
A lawyer also that “a forced realocution for a class constitutes a lower description, unless there is technical or security justification, glass and sea which the passage was foreseen, previderonge, previdero and, which is the passage.
The tour I came Vianna He also added that an air companion is required to put it on the next flight at no additional cost when the ticket does not accept class change. In such cases, such as Employees Also need to pay lodging, transportation and food, if you have it. Even in this scenario, a line is subject to process.
Accusation of amaiça
Furthermore, Ingrid also claimed that the company did not explain explanationsSaying she is never traveling through American Airlines if she didn’t give way. Employees would have used the microphone to announce, in front of ultimate passengers, that the flight would delay due to the actress, who refused to change. How do you get in these situations?
Vianna stated that the commissioners or some member of the crew needs lonely the change of passenger class in the “most subtle and delicate way possible”.
“M.Like never, in any hypothes, Aguun as [ela alega que] They acted, exposing it to everyone on the flight, and even one more putting as a cause of the sudden takeoff, ”he explained.
Watch Ingrid’s testimony:
How to identify the company’s air identification?
Carolina Vie explains that there are several forms of Identify abuse by airlines. Among them, the non-compliance with the contract is highlighted, that is, when the company does not provide the contracted service, either by changing asco seed consent or the cancellation of flight without justification.
Moreover, practical coercive, such as threats, memories, or psycholologic press so that the passenger is accepted unfavorable condition, as well as a lack of transparentic and inadequate compensation.
How to avoid abusive cases of airlines?
For the tourism, an experience of Ingrid Guimarães is not an isolated case and not fearing to avoid these situations.
“Cases like this happen Diariatene worldwide, so passengers need to be aware of their rights,” he said.
Idec lawyer also listed what passengers can do for Seas to protect during and after the flight if they undergo abusive situations.
Enter as options, it is worth choosing an airline with good reputation among passengers, filming the abusive case and also seeking their rights.
Oh the previous ones of doing the flight:
- Choose airlines with good reputation: Research evaluations of passengers and the company’s reputation regarding consumer treatment;
- Read the terms and conditions: Check as airline politicians about changing Asntu, cancellations and compensation. This helps meaning your rights in case of problems;
- Confirm your reservation: Before votes, confirm the contracted category. If possible, print or digitally save the reserve and payment deputy;
- Arrive early: Solve from permission this any problems with seats before the flight take off.
Oh what to do during the abusive situation:
- Keep calm and require explanations: Ask the airline to explain clearly the reason for changing the asnto and the criteria used;
- Refuse abusive changes: If the change to unfair or compulsions, it is refused to accept and demand compliance with the contract (art. 35 of the CDC);
- Document everything: Record what happened through photos, videos or notes, including names of the employees and statements made by him;
- Immediate compensation piece: If for need to give in, it requires adequate compensation at the moment, such as a return of value differentiation or a significant value valley.
How to act later:
- Registration a formal complaint: Contact an air companion through the service channels and require a proper solution;
- Acquire Procon or an anac: Formalize a claim of consumer protection or in the national civil aviion agency;
- Seek legal advice: Consult a lawyer specializing in consumer law to assess the possibility of judicial steel for moral and material damages;
- Share the experience: Report the case on social networks or for a printed, for warning ouslos consuming and press the company.
Oh what the American Airlines say?
About the situation, an American airline defended itself in a statement sent to Restrense on Monday (10).
“American Airlines strives to provide a positive experience to all passengers and we feel a lot about our client’s recent experience. A member of Nosssso Team talked to her to apologize weight and resolve the subject. In addition, we continue to investigate the case to understand all its details, ”said the company.
THE CNN Travel and Gastronomy He requested an up -to -date note about Ingrid Guimarães, but did not answer until the time of publication. A -quality subject as soon as there is a return.
Downgrade without plane? See how to act if you change your class on the flight
